| About the Housekeeping Services |
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| REGULAR WEEKLY HOUSEKEEPING SERVICES: SCOPES OF WORKS COVERED- The service is preferable for regular housekeeping , i.e. the general housework within the house to clean and upkeep it. Ironing is also included . What are general housework? Cleaning by any form-Vacuum,dusting, sweeping, mopping, washing floor, cleaning the kitchen,wiping down furniture surfaces,Tidying and all other details we don't write here will be pertaining to keeping the place neat and clean constantly.The Housekeeper is an independent worker, just let her know your chores. Where time is available , Ironing or other additional chores may be added.These chores may be machine wash clothes and hang dry, fold clothes, change bedsheets, clean windows on a rotational schedule , clean stand fans, clean the interiors of furniture. No high cleaning that requires ladders is covered, like ceiling fans/ceiling lights.No or very little of hand washing of clothes and no hand wiping of floors-it is very time consuming and not costs-effective. If you do need cleaning of the exteriors of windows , ps note you should allow our cleaner to clean only where she can safely manage.The stick type retractable cleaning wiper is recommended.No insurances ,medical or liability coverages is covered in the charge you pay. For better and effective ways to clean,check with our supervisor, and all feedback on how to improve as well. How many hours ? Often employers will need to understand works is dependent on time, so please specify clearly your hours and the works you have to be done in order of importance,so we can advise you clearly too how much works can be expected from our workers, or alternatively how much hours is recommended for your house.Every house is so uniquely different, so please let our workers know if there is any areas she need to spend more time to be more thorough in her cleaning ,and if there is any shortage of time, where would be the areas she can go through more quickly ,this allows you a great deal of flexibility to get your more important chores done within your budget .A realistic expectation and a clear understanding of what you should expect is necessary.Works are on as much as possible basis within the hours. Our Regular housekeeping (4 hrs $ 45/$50)is best suited for regularly maintaining your house for you , taking that load of housework off the busy woman who has no time or prefer to engage a part time maid for these tasks.A regular once-a- week cleaning service is much cheaper than a live-in maid. And for about 40% of our clients who go for twice-a-week cleaning, it is considerably cheaper than providing all the costs of a live-in when you don't absolutely need one given the many headaches .Regularity does matter.If you need to fly occasionally or go for holidays, the worker normally agrees when you request her services be skipped. But if it is occurring too often every month so that it drastically affect the worker's own schedule and income, it might not be desirable for our workers, and in this case ,w e consider you are only engaging our cleaner as a Random /Adhoc User (Please see Adhoc Charges which will apply to you when your frequency changes). Please consider what should be the regularity and decide a package to suit your cleaning needs and budget. Workers are looking for steady incomes and we go to a big extend to protecting our workers' interest in this aspect, amongst others.When her income is not substainable because of your schdule, she will quit from you ,and you'd need to replace a worker , at $10 if available(See Replacements).All our policies and management in our company has been geared to enhancing and serving the best interest of our clients as well as our workers, making sure a good worker is attached to you , and for the longest time , and if necessary provide alternative changes in the worker wherever available. One time housecleaning/adhoc cleaning :(e.g 6 hrs$130) For pre move-in / move out /Festive / randomly and adhoc cleaning where you provide the cleaning tools and you only need a Cleaner to clean.This also applies if you started with regular cleaning , but dropped our cleaner on the way and only engages her as and when you need the cleaning and brushing up again, then you pay also at this adhoc rates as if its a one time clean . This covers household chores and cleaning of the whole house within the hours your budget may determine.No Cleaning using Ladder is recommended .Cleaning on a as much as possible basis. The charges you see is for one worker .Please determine how many workers depending on your budget.More works always requires more time. Replacements: If worker assigned to you is not fulfilling your requirements ,ps give us your confidential feedback. Replacement where available is $10.It cost less than a pizza because we appreciate you just bear the technical charges.Free offers might be subjected to misuse, and we just have to put a minimal tag to its price.This is not so you are left to chances to pay us more. We lessen your replacements chance- Take note its best you should speak with us when you are confirming , to understand what we offer , what works and what amount of works you should expect within your specified hrs.In this way , when you engage us, you avoid needing to replace because quantity or quality of works was the issue that have you dissatisfied.And in a few cases, customers who request to change the worker, does so for reason that not enough cleaning was covered or that the quality of cleaning was shoddy .You 'll be very pleased to know actually this can be avoided, save yourself the hassles by letting us plan for you an appropriate hrs and knowing what the cleaner can cover if you do have specific cleaning standards and so what you should expect. Why and How do we lessen your replacements chance? In more than 95% of all our clients,there's been no need of a replacement.Wow?Yes, we seldom need to replace our workers , because they are carefully selected in the first place based on important criterias. Two points to add on this;1) A prospective client who is interested to go for a few couples of changes in order to seek out the best in the market , should approach a employment agency instead . Recruitment placement is not what we specialise, We are Not a maids agency .We are not in competition with maids agencies when we offer much lower processing fees.2) Because a weekend cleaner has lesser housekeeping experience and also lesser workers are available in weekends, the waiting time for replacements tend generally to take slightly longer time for weekend users.If possible, try to arrange for a weekday cleaner. If I need a Replacements, How fast Can your provide one? Please note, replacement is not guaranteed under all circumstances, it is subjected to waiting time and availability, payable at $10. Can I get a refund if you cannot replace me ? The $48 Processing fee all new clients pay on the first session is NOT an Agent fee guaranteeing Replacements (as like for maids agencies around) .It is for administration charges, processing the first cleaner to you,and its non refundable under all circumstances. What should i provide for the Cleaning? All Housekeeping tools and equipments you want the cleaner to use, shall be supplied by our clients. |
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